Customization is good, but let's imagine a scenario:
You go into a game's options, and try customizing your controls. Suddenly, EVERYTHING can be customized, down to each and every button and analog stick. The question is, what would you do?
This isn't PC gaming; It's console gaming.
Are you saying that because people would never make the most out of all those options, there's no reason to include them? I mean, it's either that or you're saying that console gamers can't make sense of all those options.
Well, I (and I would imagine many other people) would likely just change something minor. The thing is, that the minor change one person would make may differ from someone else's. I would just make it so that the camera is always staying still as if you're holding Y, but someone like TheMH would simply move special to L, kids who aren't allowed to use Skype may only move voice commends from the d-pad to the very lonely and unused A and B buttons, a lefty may just swap analog and trigger functions, etc. So all those customizations matter, they just don't all matter to a single person. It's probably rare where someone is so disgusted with a game's controls that they need to completely rework everything.
So being on a console doesn't mean there shouldn't have to be control options. I just think that this doesn't get complained about much because games generally
come out of the box with controls that work apart from the minor things.
